Refund and Returns Policy

Effective Date: January 6, 2025

At Sparknapo, we are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy explains the conditions under which refunds and returns are accepted, how to initiate a return, and other relevant information.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date.

  • The product must be unused, unworn, and in its original condition with all tags and packaging intact.

  • Proof of purchase (e.g., order confirmation email or receipt) is required.

2. Non-Returnable Items

Certain items are non-returnable:

  • Gift cards.

  • Clearance or final-sale items.

  • Customized or personalized products unless defective.

3. How to Initiate a Return

To request a return, follow these steps:

  1. Contact our customer support at info@sparknapo.com with your order number and reason for return.

  2. Our team will provide you with a Return Authorization (RA) number and instructions.

  3. Package the item securely and include the RA number in your shipment.

  4. Ship the item to the address provided in our instructions.

4. Refund Process

Refunds will be processed as follows:

  • Original Payment Method: Refunds are issued to the same method used during purchase.

  • Processing Time: Allow up to 7-10 business days for refunds to appear in your account.

  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

We offer exchanges for items that are defective or damaged. If you wish to exchange an item, contact us at info@sparknapo.com with details and photos of the defect.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Notify us within 48 hours of delivery.

  • Provide photos of the damage, along with your order number.

  • We will arrange for a replacement or full refund, including shipping costs.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account or credit card statement.

  2. Contact your payment provider; processing times vary.

  3. If you’ve done this and still have not received your refund, email us at info@sparknapo.com.

8. International Returns

International customers are responsible for return shipping costs. Refunds will exclude customs fees, duties, and taxes.

9. Changes to This Policy

We reserve the right to modify this policy at any time. Updates will be posted on this page with an updated effective date.

10. Contact Us

For assistance with returns and refunds, please reach out to us: