Shipment Policy

Effective Date: January 6, 2025

At Sparknapo, we are committed to delivering your orders promptly and efficiently. This Shipment Policy provides details about shipping methods, delivery times, costs, and tracking.

1. Shipping Methods

We offer the following shipping options:

  • Standard Shipping: Delivery within 5-7 business days for domestic orders.

  • Expedited Shipping: Delivery within 2-3 business days for domestic orders.

  • International Shipping: Delivery times vary based on destination, typically 7-15 business days.

2. Shipping Costs

  • Shipping fees are calculated based on the package’s weight, size, and destination.

  • Promotional offers or free shipping may apply for orders over a specified amount.

3. Order Processing

  • Orders are processed within 1-2 business days (excluding weekends and holidays).

  • You will receive a confirmation email with tracking information once your order is shipped.

4. Delivery Times

4.1 Domestic Shipping

  • Standard: 5-7 business days.

  • Expedited: 2-3 business days.

4.2 International Shipping

  • Delivery times vary depending on the country’s customs processing times. Sparknapo is not responsible for delays caused by customs.

5. Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.

  • Use the provided link to monitor your package’s progress.

6. Shipping Restrictions

  • We currently do not ship to P.O. boxes or military addresses (APO/FPO).

  • Certain products may be restricted for international shipping based on regulations.

7. Lost or Damaged Packages

7.1 Lost Packages

  • If your package is not delivered within the estimated timeframe, contact us at info@sparknapo.com. We will work with the carrier to locate or replace your shipment.

7.2 Damaged Packages

  • If your package arrives damaged, retain all packaging materials and notify us within 48 hours. Include photos of the damage for prompt resolution.

8. Customs and Duties for International Orders

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country’s authorities.

  • Sparknapo is not responsible for delays caused by customs clearance processes.

9. Changes to Shipping Addresses

  • Changes to shipping addresses must be requested within 24 hours of order placement by contacting info@sparknapo.com.

  • Once an order is shipped, address changes are no longer possible.

10. Contact Us

If you have questions about shipping, please reach out: